Shipping and Tax Policy

Your satisfaction is important to us!

Thank you for choosing Tommer Pro Audio, Music Products and Cable Supply.  Our quality of service goal is simple:  deliver on time every time.  Utilizing the latest logistics technologies with Service by Amazon for most orders, Tommer Group's Tommer Pro Audio online store features fast and flexible shipping options with trusted carriers and world-class on-time delivery performance.

Free Shipping on Eligible Items

Shop Tommer Pro Audio and enjoy free standard shipping on eligible items with a qualifying order!


Shipping Rates Quoted Prior To Order

Our shipping rates with corresponding delivery times and sales tax estimates are quoted prior to order.  For an instant rate quote at any time, please view your Shopping Cart and use the “Estimate Shipping and Tax” tool to calculate your estimated cost and delivery time prior to order.


Returns Exclude Shipping and Handling Cost

If you return an item, your refund will not include the original shipping, handling, and/or freight cost(s).  Refund(s) applicable to product value only and will exclude shipping, handling, freight, and/or other transportation charges.  Please see our Returns Policy for additional terms and conditions.


Multiple Shipments

To fulfill Customer orders as rapidly as possible, items may be shipped from multiple points of distribution, subject to availability.


Heavy, Oversized, and Other Limitations/Exclusions

Heavy, oversized, and/or certain other items may be limited to ground shipping, subject to carrier terms, conditions, limitations, and/or restrictions, and may incur additional shipping, handling, and/or freight charges.  Applicable charges for heavy, oversized, and/or other limitations/exclusions will be shown in the shopping cart and/or during the checkout process prior to order.


Additional Details

Certain In-Stock and Special Order items, including Drop Ship items, are not eligible for free, expedited, or other discounted shipping rate or exemption.  Shipping rates for such items are as quoted in the shopping cart and/or during the checkout process prior to order.  Once an order has shipped, its destination cannot be modified.  Orders ship only to physical addresses, P.O. Boxes, APO/FPO addresses, and other supported destinations.  Orders designating unsupported destinations will not be shipped and such orders will be cancelled and closed at Tommer Pro Audio's sole discretion.  Shipping and delivery charges are the responsibility of the Buyer unless otherwise specified.  Tommer Pro Audio not responsible for customs fees, excise taxes, and/or any other tax or fee, if any, due to accomplish delivery to the Buyer.


Security Precaution

Some orders may require extended verification prior to shipment that may be beyond our immediate control, and we appreciate your patience with any resulting delay in the timely processing, fulfillment, and/or shipment of your order.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Tommer Group's Tommer Pro Audio online store unless explicitly indicated as such in the ordering process.  Items purchased from Tommer Group's Tommer Pro Audio online store may be subject to tax in certain states with such tax based on the state to which the order is shipped.

If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts.  If tax is separately calculated and collected in connection with items ordered from Tommer Group's Tommer Pro Audio online store, the tax amounts that appear during the ordering process are estimated:  taxes due are calculated at the time your order is processed, and tax due may vary from the estimated amount.  When applicable, the updated tax due and/or other revised order information will be communicated to you as part of the order confirmation information.



Thank you for choosing Tommer Pro Audio, Music Products and Cable Supply.  We appreciate your business!  Please let us know how we do, your feedback is welcome.


Located in the heart of Silicon Valley, California, USA.


Shipping and Tax Policy

Last updated March 22, 2018.

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