Privacy and Security Policy
Thank you for choosing Tommer Pro Audio, a division of Tommer Group. Tommer Group (our "Company") is committed to protecting Customer privacy for a safe shopping experience on our tommerproaudio.com website (our "Site").
This Privacy and Security Policy explains how our Company collects, uses, discloses, and protects the information that you provide to our Site and to us. We respect your privacy and how information about you is used and shared, and appreciate your trust that we will do so carefully and sensibly.
Shop Tommer Pro Audio with confidence. Our Company utilizes Authorize.Net, a leading payment gateway since 1996, to accept credit card and debit card payments safely and securely. For more information, please visit Authorize.Net on the web at: www.authorize.net. Tommer Pro Audio is registered with the Authorize.Net "Verified Merchant Seal" program.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. Please see Authorize.Net's online payments diagram for more information on how the processing works.
Our Site adheres to strict industry standards for payment processing, including Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions and encryption/security protocols to protect customer information. Our Company proudly maintains compliance with the Payment Card Industry Data Security Standard (PCI DSS).
In providing our products and services, our Company may feature Service by Amazon for all or part of your order, service, and/or inquiry. In association with Service by Amazon requirements, certain information such as your name, physical address, phone number, email, order, and other personal and non-personal information, may be relayed to Amazon.com, Amazon.com subsidiaries, divisions, departments, contractors, business partners, solution providers, and/or other authorized product/service provider(s). For more information, please see Amazon's Security & Privacy information located at Amazon's Privacy Notice page.
To provide product, service, and support, our Company may contact Customer(s) via email, phone, text, chat, US Mail, and/or other modern method of communication in response to Customer inquiry, in support of Customer order, and to provide technical, marketing, promotional, and/or other relevant information. If you prefer not to receive promotional communications from us, you may choose to opt-out at any time (please see “How You Can Unsubscribe, Update, or Remove Your Information” below).
What Information Do We Collect?
• Information That You Provide Us
Tommer Group may accept and store any information that you submit on our Site and/or by any other means. For example, you may provide information when you register, place an order, contact us, request information, and/or during warranty support. This information may include name, physical address, phone number, email address, other contact information, credit card and payment information, and/or other personal and non-personal information.
• Contact, Forms, and Email Information
Tommer Group may collect, store, and use any information that you submit by phone, by voice message, by email, in writing, by use of forms on our Site, and/or by any other modern means of communication. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.
• Voice Calls
Tommer Group may monitor and/or record voice calls for training and quality assurance purposes.
Our Site utilizes a standard technology commonly known as “cookies” to differentiate you from other shoppers and to store and retrieve information about your interaction with the website. This functionality supports “remembering” items you add to your Shopping Cart, Wish List, and other shopping experience enhancements.
• Web Site Use Information
Tommer Group may collect and analyze technical information about how customers interact with our Site. Collected information may include IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information.
• Personal Demographic Data
Your submission of personal demographic data, such as age and gender, is optional where requested. Personal demographic data is not required to browse our Site, create an account, or to place orders.
Personal demographic data information is stored and may be viewed collectively to allow Tommer Group to better understand your interests, provide better service, and more appropriate product offerings. Tommer Group may at times share aggregated demographic information with carefully selected service providers, marketers, and/or advertisers. This data is not linked to any personal information that can identify any individual person. Tommer Group will not sell, share, nor rent this information to any third party marketer without your express knowledge and consent as outlined in this Privacy and Security Policy.
• Customer Information
As Tommer Group continues to develop the Company and/or our Site, we may sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. At that time, information may be shared with the parent, subsidiary or merger partner involved in the transaction. Tommer Group also reserves the right to sell our interest in membership information as a separate asset of the Company in the event of a major restructuring or similar Company event.
How We Use Collected Information
Tommer Group uses collected information for the purpose of administering our business activities such as responding to inquiries, completing and tracking orders, customer service and communications, sales and marketing, launching and administering promotions, customizing the shopping experience, troubleshooting, improving our Site design and functionality, and other business uses including promotional communication by mail and/or email.
Tommer Group does not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors). If you prefer not to receive promotional communications from us, you may choose to opt-out at any time (please see “How You Can Unsubscribe, Update, or Remove Your Information” below).
How We Protect Your Information
In order to best protect your information, our Tommer Pro Audio Site utilizes industry-leading secure services by Amazon, United Parcel Service (UPS), Federal Express (FedEx), United States Postal Service (USPS), and other service providers. In addition, Tommer Group maintains protection based on layers of electronic, physical, and/or procedural safeguards. Featuring advanced encryption and security technologies to protect data transfer, our Site and information systems are treated with the highest regard for security.
Please note that while Tommer Group and our Tommer Pro Audio Site may utilize physical, technical, administrative, and/or outsourced measures to safeguard against unauthorized disclosures of personal information, Tommer Group cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or networks and systems of our service providers and/or affiliates, and that personal information will never be accessed or acquired by unauthorized persons or entities, notwithstanding the safeguards we have in place.
You hereby acknowledge that Tommer Group and Tommer Pro Audio are not responsible for any intercepted information sent via the Internet and/or acquired by way of hack, breach, intrusion, theft, malware, virus, trojan, worm, and/or any other unauthorized release, acquisition, possession, and/or retention, and you hereby release Tommer Group and Tommer Pro Audio from any and all claims arising out of or related to the disclosure, publication, knowledge and/or awareness of, and/or use of intercepted information in any unauthorized manner.
How You Can Unsubscribe, Update, or Remove Your Information
If you would like to opt-out of our promotional communications, please email your request with "unsubscribe" in the Comment field using our Contact Us page. To request a change to your communication preferences or to request an update or removal of your information, you may also contact us by phone. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Email: Contact Us
Phone: (408) 716-4950
Hours: 9:00am to 5:00pm
Days: Monday to Friday
External Links / Links to Other Websites
Tommer Group's Tommer Pro Audio Site may provide links to various other websites that are owned and/or operated by third or more parties. Tommer Group and Tommer Pro Audio are not responsible for content published and/or practices employed by other websites that are linked-to on our Site.
Tommer Pro Audio’s Privacy and Security Policy does not apply to third-party websites that are accessible through links on our Tommer Pro Audio Site. When you use a link to navigate away from our Tommer Pro Audio Site to any other website, you will be transferred out of Tommer Group’s Tommer Pro Audio Site, at which time Tommer Pro Audio’s Privacy and Security Policy is no longer in effect, and you will be connected to the third-party website of the organization or company that maintains that website. Even if an affiliation exists between Tommer Group and/or Tommer Pro Audio and the third-party website, we exercise no control over linked sites. Each of these linked sites typically maintains its own independent privacy and data collection policies and procedures. We encourage you to read the privacy policies of those other websites to learn how they collect, use, share and secure your information before providing any personal and/or non-personal information.
Changes/Modifications to this Privacy and Security Policy
Tommer Group may modify this Privacy and Security Policy at any time. If we change our policies and/or procedures, we will update our Privacy and Security Policy herein as applicable to keep you aware of what information we collect, how we use it, under what circumstances we may disclose it, and how we protect it.
You are responsible for reviewing this Privacy and Security Policy periodically to ensure that you are aware of any changes to it. Your use and/or continued use of Tommer Group’s Tommer Pro Audio Site constitutes your consent to and acceptance of changes to Tommer Pro Audio's Privacy and Security Policy.
By visiting, browsing, shopping, and/or completing purchases on our Site and/or by providing personal and/or non-personal information to Tommer Group through use of our Site, contact with customer service, use of forms, submissions, emails, and/or other communication, you (a) consent to Tommer Group’s collection and use of your personal and non-personal information, (b) you accept Tommer Group’s practices and acknowledgements as described in this Privacy and Security Policy, and (c) you consent to Amazon.com's Privacy Notice.
If You Do Not Agree
If you do not agree with the terms of Tommer Pro Audio’s Privacy and Security Policy, you should not use Tommer Group's Tommer Pro Audio Site.
Protection of Children's Personal Information
Tommer Group is committed to protecting the privacy of children. Our Site is not directed at children under the age of thirteen (13), and Tommer Group does not collect or maintain personal information online from children we actually know are under the age of thirteen (13). Should a child who we know is under thirteen (13) send personal information to us, we will use that information only to respond directly to that child, parent, or guardian to inform him or her that we must have parental consent before receiving his or her personal information.
If you have questions or concerns about this Privacy and Security Policy, please contact Tommer Pro Audio via email using our Contact Us page or by mail to:
Tommer Group, Pro Audio Division
Attn: Legal Department
West Fremont Avenue Unit E
Sunnyvale, CA 94087
Privacy and Security Policy
Last updated March 22, 2018.